Shipping & Returns
Shipping:
Standard Australia Post is $9.30. Express Post is $12.30.
All orders will be issued within 3-4 business days. Australia Post timeframes vary between locations within Australia however you will be provided with a tracking number so you can keep an eye on your order.
It is important to note however that we do not take any responsibility for items lost or stolen through Australia Post. If an item is lost through Australia Post, please contact Australia Post on 13 76 78, quoting your tracked number.
At this stage, we do not provide international shipping.
Damage upon arrival:
Unfortunately accidents happen, especially during delivery so if for some reason your earrings arrive damaged, or break within 2 weeks of arrival, please contact me directly (via instagram messenger on our @marbleandstoneclay page), and provide proof via a photo and a full refund of the price of the earrings will be provided within 7 days.
Returns:
Due to hygiene reasons there are strictly no returns.
If there has been an issue with your order please contact me via messages on instagram to sort any issues out. Refunds/replacements will however be at the discretion of Marble + Stone.